I've Lost Access to Care

Your therapist is suddenly out of network. Your insurance denied treatment. Or the providers listed in your directory aren't actually available. What can you do?

Losing access to behavioral health care can mean losing a relationship that took months or years to establish. When treatment is interrupted, finding another name on an insurance directory is not necessarily an adequate solution.

Nebraska Medicaid members have rights concerning access to covered services, treatment denials, appeals, and complaints. This guide explains how to document what happened, request continued or out-of-network care, and challenge decisions that leave you without treatment.

You do not need to understand insurance law before taking the first step.

What happened to your care?

Choose the situation that best describes what you're experiencing. Each section below explains what to document, what to request, and what to do if your insurance company refuses to help.